Maine Eye Center
GENERAL DESCRIPTION OF RESPONSIBILITIES
The Optician will dispense and fit spectacles and other optical aids, working from the prescriptions written by optometrists and ophthalmologists. The Optician will also assist patients in selecting eyewear and contact lenses, will place orders, adjust, and fit glasses and contact lenses.
This position generally works four 10-hour days between Monday and Friday. Flexibility in schedule is needed from time to time in order to meet business goals and provide exceptional patient service.
Responsibilities include and are not limited to:
- Interpreting optical prescriptions written by optometrists and ophthalmologists
- Giving advice to patients on lens type, frames, and styling
- Taking frame and facial measurements to ensure correct fit and positioning
- Trouble shooting any patient issues that may arise regarding eyewear
- Advising patients when adjustments or repairs to spectacles are needed
- Selecting, managing, and ordering glasses and other optical products
- Ordering lenses from appropriate labs
- Checking lenses on delivery to ensure that they meet the required specifications
- Arranging and maintaining shop displays
- Knowing and following organizational policies and procedures
- Consistently providing exceptional customer service
- Establishing and maintaining effective working relationships with patients, employees, and the public
- Communicating professionally with internal and external contacts and patients
- Instructing patients on cleaning and handling of eyewear
- Using proper grammar, spelling and punctuation to type patient information
- Other duties as assigned by supervisor
EXPERIENCE
Minimum of one year of experience in Customer Service is required. Consistently speaking clearly and concisely. Attention to detail and accuracy in a fast paced, multi-tasking environment is essential. Intermediate computer skill level with MS Office Suite and Internet Explorer.
EDUCATION
High school diploma or equivalent is required.
LICENSES / CERTIFICATIONS
None.
TYPICAL PHYSICAL DEMANDS
Requires normal range of vision and hearing for telephone and patient contact. Work may require sitting and viewing computer terminal for extended periods of time. Requires manual dexterity to operate a keyboard, telephone, copier, and other office equipment. It is necessary to be able to handle multiple phone calls. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
TYPICAL WORKING CONDIITONS
Work is performed in a office environment. Involves frequent patient contact both in person and over the phone along with contact with physicians and staff. Work may be frequently fast paced, and contact may be dealing with a variety of patient personalities. Possess ability to work in a team environment as well as ability to accept constructive criticism from supervisors and physicians. Occasional overtime or evening work may be requested.
PSYCHOLOGICAL DEMANDS (in a usual workday)
Must possess excellent organizational and time management skills in order to handle multiple and sometimes conflicting tasks. Must be able to work with minimal supervision regarding time management and have the ability to consistently make sound, ethical decisions in emergency situations. Demonstrated ability to make accurate assessments while establishing and maintaining effective working relationships within the organization.
HEALTH AND SAFETY
- Know and follow all safety rules and procedures
- Follow proper Workplace Ergonomics
- Report any unsafe act or workplace conditions
CONFIDENTIALITY
- Ensure HIPAA compliance
Pay Starting at $19.41/hour