Patient Advocate

GENERAL DESCRIPTION OF RESPONSIBILITIES

Maine Eye is looking for a Patient Advocate to be a friendly first point of contact for all new and existing patients. Must be able to work independently and as a team from a remote setting. This is an excellent opportunity for an organized candidate who can work in a fast-paced position with a great team. The Patient Advocate will schedule all new patient appointments and process all new patient paperwork.

This is a remote position and generally works normal business hours Monday-Thursday 8:00 a.m. – 4:30 p.m. and Friday 7:30 a.m. – 4:00 p.m. Flexibility in schedule is needed from time to time in order to meet business goals and provide exceptional patient service.

Responsibilities include and are not limited to:

• Providing excellent customer service
• Scheduling the first appointment for all new and established patients to MEC, while following individual clinic scheduling guidelines
• Informing new patients of department-specific expectations such as wait times, dilation, and any additional fees
• Communicating the status of the referral to the referring doctor
• Inputting all pertinent patient information into Allscripts
• Requesting and obtaining necessary medical information prior to first appointment and making patient charts available to the physicians
• Serving as the point of contact for any phone calls from new patients
• Verifying insurances upon patient registration
• Requesting and processing insurance referrals
• Creating a strong relationship with referring physicians
• Other duties as assigned by supervisor

EXPERIENCE

Minimum of one year of administrative experience.  Must be an independent thinker and possess excellent customer service and problem solving skills. Must be able to communicate clearly and efficiently to both patients and doctors as well as internal and external customers. Demonstrated knowledge of medical terminology and intermediate computer skills (Microsoft Office and EMR) are necessary. Experience with basic office equipment including telephone, photocopier, and fax machine.  Excellent organizational skills are required.

EDUCATION

High school diploma or equivalent is required.

LICENSES / CERTIFICATIONS

None required.

PHYSICAL DEMANDS (in a usual workday)

Sit                    Total hours/day           5.0                   Hours at one time        1.0

Stand               Total hours/day           2.0                   Hours at one time        .50

Walk                Total hours/day           1.0                   Hours at one time        .50

Approximate percentages of time tasks are performed in carrying out the essential functions of this position:

0%       of time bending/stooping

0%       of time squatting

0%       of time crawling

0%       of time climbing

0%       of time reaching above shoulder level

0%       of time kneeling

60%     of time hand/fingers used for repetitive motion

0%       of time feet used for repetitive movements

40%     of time hands/fingers used for fine manipulation

30%     of time hands/fingers used for simple grasping

0%       of time hands/fingers used for pushing/pulling

30%     of time hands/fingers used for firm grasping

0%       of time head/neck in rotational movements

20%     of time head/neck in static position

0%       of time head/neck in extension movements

0%       of time head/neck in flexing movements

Pounds employee is required to carry             0 lbs.

Usual distance carried                                     0 ft.

Pounds employee is required to lift                0 lbs.

PSYCHOLOGICAL DEMANDS (in a usual workday)

Must possess excellent organizational and time management skills in order to handle multiple and sometimes conflicting tasks. Must be able to work with minimal supervision regarding time management and have the ability to consistently make sound, ethical decisions in emergency situations. Demonstrated ability to make accurate assessments while establishing and maintaining effective working relationships within the organization.

HEALTH AND SAFETY

• Know and follow all safety rules and procedures
• Follow proper Workplace Ergonomics
• Report any unsafe act or workplace conditions

CONFIDENTIALITY

• Ensure HIPAA compliance

BENEFITS

Pay starting from $19.22/hr
Medical
Dental
Short Term Disability
Basic Life/AD&D
401(k) Program with Profit Sharing
Other voluntary benefits
Paid Time Off

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